FAQ
Refunds ​
We kindly request that you review your order before confirming your purchase. It is important to note that all sales are final, we do not offer refunds or exchanges.
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How Do The Item(s) Fit?​
You can find information about the fit of our clothes under the description of every product.
You can also locate a general size chart and specific measurements on our product pages.
Our customer service representatives are always available to answer further questions about measurements and fitting.
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Package Returned To Original Sender ​
If your package was returned to us, Please contact us at pbasket413@gmail.com
Possible reasons of return:
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Incorrect Address
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Two or more delivery attempts with no success
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Vacancy
Please note: All return-to-sender packages receive credit at an equal value of the purchase. ( shipping not included )
If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-send packages.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
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Order Was Delivered, But I have Not Received it. ​
If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.
Once your lost package claim has been approved you can email us to receive a replacement or store credit.
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Cancel My Order​
All sales are final, we do not issue refunds.
Once an order has been confirmed or shipped, it cannot be modified/canceled.​
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Can I Change My Shipping Address?
Once an order has been confirmed or shipped, it cannot be modified/canceled.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
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Lost/Missing Packages
Peach Basket is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.
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Clothes Adjustments
We do not perform any adjustments to current and prior item(s)
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International Orders
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
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What Countries Do You Ship To?
We ship worldwide!
Please note, some international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. To ensure a convenient and hassle-free shopping experience, you can now pay your duties and taxes directly from the checkout page.
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When Will My Order Arrive?
Please allow 4-6 weeks for processing, verification, and delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.​​
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I Ordered The Wrong item, Can You Change My Order Before It Ships?
Once an order has been confirmed, it cannot be modified/canceled.
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I Placed An Order But I Have Not Received Any Email Confirmation?
If you have not received an email after 1 hour of placing your order, please check your junk mail folder. If you think you entered an incorrect email, please contact us at pbasket413@gmail.com with your order number and last name and we will resend your confirmation email.
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Do You Restock Your Inventory?
Once an item is sold out, it is sold out forever. This is to create an exciting experience for customers when getting a drop and to give our customers pieces that they feel are exclusive and hold value over time. Sign up to our email list to get reminded of upcoming drops so you never miss out!
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I Added A Product To My Cart But Now It Says Sold Out?
All products on our site are sold on a first come, first serve basis. While you were in the process of checking out, another customer may have completed the purchase of the last available item.